Terms and Conditions
📜 Zodiac Casino NZ
·
Terms & Conditions
·
Version 4.2 · Effective 1 June 2025
·
Terms & Conditions
·
Version 4.2 · Effective 1 June 2025
Governed by New Zealand law
⚠️
Please read these Terms carefully before using our services. These Terms contain important provisions including limitations on liability, a binding dispute resolution procedure, and rules that affect your legal rights. If you do not agree to any part of these Terms, you must not use our services. These Terms are available in English only and apply to all players in New Zealand.
Table of Contents
01
Definitions
In these Terms, the following terms have the meanings set out below:
02
Eligibility Requirements
To open and use an Account, you must meet all of the following requirements at all times:
🔞
Age: You must be at least 18 years of age. We may require you to provide proof of age at any time. Any account found to belong to an underage player will be closed immediately and all deposits refunded.
📍
Jurisdiction: You must not be located in a Restricted Territory. New Zealand residents are permitted to access the Website. It is your responsibility to ensure that accessing and using our services is legal in your jurisdiction at all times.
👤
One Account Per Person: You may only hold one Account. Multiple accounts held by the same individual (whether under different names, email addresses, or payment methods) constitute a breach of these Terms. All bonus winnings from duplicate accounts are subject to forfeiture.
🧠
Legal Capacity: You must have full legal capacity to enter into binding contracts under New Zealand law. You must not be under any self-exclusion order at Zodiac Casino or registered with any gambling exclusion scheme that covers our services.
💼
Personal Use: You must use the Account solely for personal entertainment. You may not act as an agent for any third party, allow others to use your Account, or operate the Account on behalf of another person.
💰
Lawful Funds: All funds deposited must come from a legitimate source. You represent and warrant that you are not depositing funds derived from illegal activity. We are obligated to report suspicious transactions to relevant authorities under AML/CFT regulations.
03
Account Registration
3.1 Accurate information. You must provide accurate, complete, and up-to-date information during registration including your legal name, date of birth, address, and contact details. Providing false information constitutes a breach of these Terms and may result in account closure and forfeiture of funds.
3.2 Account security. You are solely responsible for maintaining the confidentiality of your username and password. You must immediately notify us if you suspect unauthorised access to your Account. We will not be liable for any loss resulting from unauthorised access to your Account where you have failed to take reasonable steps to protect your credentials.
3.3 Account updates. You must promptly update your account information if any details change. You may update most details in My Account. Changes to name or identity documents require verification by our support team.
3.4 Account closure by player. You may close your Account at any time by contacting support. Account closure does not affect outstanding bets or withdrawal requests. Any remaining Real Money Balance will be returned to you via your registered payment method after all pending transactions are resolved.
3.5 Dormant accounts. An Account becomes dormant if no login, deposit, or withdrawal occurs for 12 consecutive months. We will email you before applying any dormancy fee. After 36 months of inactivity, an administrative fee of NZ$10 per month may be deducted from any remaining balance. Balances reaching zero after fee deductions will result in account closure. Your rights to any balance are not extinguished — contact us to reactivate at any time.
04
Deposits
4.1 Currency. All deposits are accepted and processed in New Zealand Dollars (NZD). We do not charge fees for deposits; however, your payment provider may apply their own fees or currency conversion charges.
4.2 Minimum deposit. The minimum deposit amount is NZ$10 unless otherwise stated for a specific payment method. Deposits below the minimum are not accepted.
4.3 Own payment methods only. You may only deposit using payment methods registered in your own name. Deposits from third-party accounts — including shared bank accounts, joint cards, or accounts in another person’s name — are not permitted. Any such deposit will be returned and the Account may be suspended pending investigation.
4.4 Deposit limits. You may set voluntary deposit limits (daily, weekly, monthly) in My Account → Responsible Gaming. Once set, reductions apply immediately; increases are subject to a mandatory 24-hour cooling-off period.
4.5 Deposit rejection. We reserve the right to reject any deposit at our sole discretion, including where fraud, money laundering, or policy violation is suspected. In the event of a rejected deposit, funds are returned to the originating payment method.
Note: By depositing funds, you represent that these funds are not the proceeds of any illegal activity and that you are the legal owner of the funds.
05
Withdrawals
5.1 KYC prerequisite. Withdrawals will not be processed until KYC verification is complete. You must provide valid proof of identity (e.g. NZ driver’s licence or passport) and proof of address. We may additionally request source-of-funds documentation for larger withdrawals or where required by AML regulations.
5.2 Minimum & maximum withdrawals. The minimum withdrawal amount is NZ$10. Daily withdrawal limits are NZ$5,000; weekly limits are NZ$15,000; monthly limits are NZ$40,000 for standard accounts. VIP players may be eligible for enhanced limits — contact your account manager or support.
5.3 Withdrawal method. Withdrawals must be made to the same payment method used for the corresponding deposit, subject to the method supporting withdrawals. Where the deposit method does not support withdrawals, we will work with you to arrange an alternative. We reserve the right to request additional verification before processing withdrawals via an alternative method.
5.4 Processing times. Withdrawal requests are reviewed within 24 hours for fully verified accounts. Once approved, processing times depend on the payment method: e-wallets (PayPal, Skrill, Neteller) are typically instant; debit/credit cards take 1–3 business days; bank transfers take 3–5 business days. We do not charge withdrawal fees; third-party fees from your payment provider may apply.
5.5 Withdrawal cancellation. A withdrawal request that remains in “Pending” status may be cancelled by you via My Account. Once a withdrawal moves to “Processing” or “Approved” status, it cannot be reversed.
5.6 Withdrawal holds. We may place a temporary hold on withdrawal requests in cases of suspected fraud, suspicious betting patterns, incomplete KYC, or ongoing AML investigation. We will notify you of any hold and the steps required to resolve it.
5.7 Real Money vs. Bonus Funds. Only Real Money Balance may be withdrawn freely. Bonus Funds must meet their applicable Wagering Requirement before being converted to withdrawable cash. Any outstanding active bonus may be declined before withdrawal — doing so forfeits the bonus and associated winnings that have not been wagered.
06
Bonuses & Promotions
The following general bonus terms apply to all promotions unless a specific promotion’s terms state otherwise. Always read the specific terms of each promotion before claiming.
6.1 Welcome Bonus. New players who register and make qualifying deposits are eligible for the Welcome Package (up to NZ$480 + 80 free spins across three deposits). The Welcome Bonus is available once per person, per household, per IP address, and per payment method.
6.2 Wagering Requirements. Unless stated otherwise, bonus funds carry a 30× wagering requirement applied to the bonus amount. Free spin winnings carry a separate 30× wagering requirement on the winnings. The wagering requirement must be met within 21 days of the bonus being credited. Unfulfilled bonuses expire automatically at the end of this period and are forfeited.
6.3 Game contribution. Not all games contribute equally to wagering requirements. Slots contribute 100%. Live casino games and table games contribute 10%. Some games (e.g. video poker, certain jackpot slots) may contribute 0% or be entirely excluded. Bets placed on excluded games do not count towards wagering requirements.
6.4 Maximum bet during bonus wagering. While a bonus is active, the maximum bet per spin or hand is NZ$5. Bets placed above this limit during an active bonus may result in the bonus being voided and associated winnings forfeited. This restriction does not apply to Real Money Balance bets made after a bonus is declined or forfeited.
6.5 Maximum bonus withdrawal. The maximum amount that may be withdrawn from bonus winnings (after wagering is complete) is 5× the original bonus amount, unless the promotion’s specific terms state otherwise. This cap does not apply to winnings from Real Money Balance play.
6.6 Declining a bonus. You may decline an active bonus at any time before wagering begins by contacting support or using the Bonus Settings in your account. Declining forfeits the bonus and any associated winnings generated by the bonus. Your Real Money Balance is not affected.
6.7 Abuse of bonuses. We reserve the right to void bonuses, withhold winnings, and suspend accounts where we determine that bonuses have been claimed dishonestly, abused, or exploited through coordinated activity, multiple accounts, arbitrage betting, or any other method designed to circumvent the spirit of promotional terms.
6.8 Right to amend or withdraw promotions. We reserve the right to modify, suspend, or cancel any promotion at any time, with reasonable notice where practicable. Promotions cannot be used in conjunction with each other unless explicitly stated.
07
Game Rules
7.1 Random Number Generator. All casino games use a certified Random Number Generator (RNG) independently audited by eCOGRA or an equivalent approved testing agency. Game outcomes are completely random and cannot be predicted or influenced. The published RTP figures for each game are verified and accurate over statistically significant sample sizes.
7.2 Malfunctions. In the event of a game malfunction, technical failure, or system error that affects the outcome or display of a game, the affected round(s) will be voided and any stakes refunded. We will not pay out winnings generated by a clearly malfunctioning game. Where a malfunction is detected after a withdrawal, we reserve the right to reclaim incorrectly paid amounts.
7.3 Game-specific rules. Each game has its own rules accessible via the in-game information (ℹ️) button. These game-specific rules form part of these Terms. In the event of conflict between these Terms and a specific game’s rules, the game-specific rules prevail for matters relating to that game’s mechanics; these Terms prevail for all financial and account-related matters.
7.4 Disconnection. If your internet connection is lost during a game round, the outcome is determined by the RNG at the point the round was initiated. Bets already placed are processed normally. We are not liable for losses caused by your internet connection failure.
7.5 Progressive Jackpots. Progressive jackpot amounts displayed on the Website are indicative and may differ slightly from the amount actually awarded due to network latency. The jackpot amount recorded in our server logs at the moment of the winning spin is the authoritative figure.
08
Prohibited Conduct
The following conduct is strictly prohibited and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:
✗
Money laundering — depositing, playing, and withdrawing funds without genuine intent to gamble, or using the Casino to launder illegally obtained funds.
✗
Fraudulent activity — chargebacks, use of stolen payment methods, identity fraud, or providing false information during registration or KYC.
✗
Multiple accounts — registering or operating more than one account, or registering after a prior account has been closed for a breach of these Terms.
✗
Bonus abuse — systematically exploiting promotional offers, bonus arbitrage, collusion with other players to abuse bonuses, or any coordinated activity designed to generate guaranteed profit from promotions.
✗
Collusion or cheating — in live casino or multiplayer games, colluding with dealers, other players, or third parties to gain an unfair advantage.
✗
Automated software — using bots, scripts, AI tools, or any automated means to play games, exploit game mechanics, or circumvent security measures.
✗
Playing under self-exclusion — accessing or attempting to access the Casino during an active self-exclusion period, including by registering a new account.
✗
Chargeback abuse — filing illegitimate payment chargebacks or disputes with your payment provider for deposits that were genuinely made and played. Chargebacks trigger immediate account suspension and debt recovery action.
09
Account Suspension & Closure
9.1 Our right to suspend. We may suspend, restrict, or close your Account at any time and without prior notice where we have reasonable grounds to believe you have breached these Terms, engaged in fraudulent or illegal activity, or where required by law or our regulator.
9.2 Effect of suspension. During a suspension, you will not be able to log in, deposit, or withdraw. We will notify you of the suspension and the reason (unless doing so would compromise an ongoing investigation). We aim to resolve suspensions and notify you of the outcome within 10 business days.
9.3 Forfeiture of funds. We reserve the right to forfeit all or part of your Account balance (including Real Money Balance and Bonus Funds) where your Account is closed due to a breach of these Terms, fraud, identity misrepresentation, or prohibited conduct as defined in Section 8. Any forfeiture decision can be appealed — see Section 14.
9.4 Return of Real Money Balance. Where an Account is closed and no misconduct is found, the Real Money Balance will be returned to the registered payment method within a reasonable timeframe. Bonus Funds are not returned on account closure unless the closure was our error or through no fault of yours.
10
KYC & Identity Verification
10.1 Mandatory KYC. We are legally required to verify the identity of all players before processing withdrawals and periodically throughout the customer relationship. KYC is a one-time process for most players, though we may request updated documentation if your circumstances change or as required by our regulatory obligations.
10.2 Required documents. KYC verification typically requires: (a) a valid government-issued photo ID (NZ driver’s licence, passport, or equivalent); (b) proof of residential address (utility bill or bank statement dated within 3 months); and (c) verification of your payment method. Additional documentation (e.g. source-of-funds declaration) may be required for larger transactions.
10.3 KYC timeline. We aim to complete KYC review within 24–48 hours of receiving all required documentation. We will notify you by email once verification is complete or if additional information is required.
10.4 Refusal to verify. If you refuse to provide KYC documentation or provide documentation that cannot be verified, we reserve the right to suspend your Account and freeze withdrawals until verification is completed. This obligation applies regardless of the withdrawal amount.
11
Responsible Gambling
11.1 Responsible gambling tools. We provide the following tools in My Account → Responsible Gaming: deposit limits (daily/weekly/monthly), loss limits, wager limits, session time limits, reality check reminders, cool-off periods (24 hours to 30 days), and self-exclusion (6 months to 5 years). All tools are available 24/7 at no cost.
11.2 Self-exclusion. Self-exclusion is a serious tool that permanently blocks your access to the Casino for the chosen period. Once activated, self-exclusion cannot be reversed until the chosen period expires. All marketing communications are immediately stopped. Any attempt to circumvent self-exclusion by creating a new account constitutes a breach of these Terms.
11.3 NZ Gambling helpline. If you are concerned about your gambling, please contact Gambling Help NZ: 0800 654 655 (free, 24/7) or visit gamblinghelpline.co.nz. We are committed to cooperating with authorised support services.
11.4 Limit changes. You may reduce any limit immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions during a gambling session.
12
Intellectual Property
All content on the Website — including but not limited to text, graphics, logos, game graphics, software, audio, and user interface design — is the property of Bayton Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Website for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the Website without our prior written consent. Game software remains the intellectual property of the respective game provider.
13
Limitation of Liability & Indemnity
13.1 Service “as is”. The Website and all services are provided “as is” and “as available” without warranty of any kind, express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses. You access and use the Website at your own risk.
13.2 Exclusion of liability. To the fullest extent permitted by New Zealand law, we exclude all liability for: (a) loss of profits, revenues, or savings; (b) loss of data; (c) indirect or consequential loss; (d) gambling losses (other than those arising from our own error or malfunction); (e) technical failures beyond our reasonable control. Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraud.
13.3 Force majeure. We are not liable for any failure or delay in performance of our obligations to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including internet outages, cyber attacks, natural disasters, regulatory action, or acts of government.
13.4 Indemnity. You agree to indemnify and hold harmless Bayton Limited, its directors, officers, employees, and agents from and against any claims, losses, damages, costs, and expenses arising from: (a) your breach of these Terms; (b) your violation of any applicable law; (c) your use of the Website; or (d) any third-party claims relating to your conduct on the Website.
14
Complaints & Dispute Resolution
14.1 Contact us first. If you have a complaint, please contact us first by emailing [email protected] or using the live chat. We aim to acknowledge all complaints within 24 hours and resolve them within 10 business days. Complex disputes may require up to 28 days; we will keep you informed throughout.
14.2 Escalation to MGA. If you are dissatisfied with our response, you may escalate your complaint to the Malta Gaming Authority (MGA) using their online player support tool at mga.org.mt. The MGA operates an Alternative Dispute Resolution (ADR) service for unresolved disputes between players and MGA-licensed operators.
14.3 eCOGRA ADR. We are also accredited by eCOGRA, whose Safe & Fair ADR service provides independent dispute resolution free of charge to players. Contact eCOGRA at ecogra.org.
14.4 Time limit for claims. Any claim or complaint must be submitted within 6 months of the event giving rise to the claim. Claims submitted after this period may not be considered.
15
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Malta, without regard to its conflict of law provisions. As a New Zealand resident, you also benefit from applicable consumer protection provisions under New Zealand law that cannot be contracted out of, including those contained in the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
Subject to the dispute resolution process in Section 14, any legal proceedings shall be subject to the non-exclusive jurisdiction of the courts of Malta. Nothing in this clause prevents you from bringing proceedings in New Zealand courts where required by applicable law.
16
Amendments to These Terms
We may amend these Terms from time to time to reflect changes in our services, applicable law, or regulatory requirements. When we make material changes we will:
→
Update the version number and effective date at the top of this page
→
Send you a notification email at your registered address with a summary of key changes at least 14 days before they take effect
→
Display a notice on the Website and in your account for a reasonable period
Your continued use of the Website after an updated version of these Terms takes effect constitutes your acceptance of the changes. If you do not accept an amendment, you must stop using the service and close your account before the effective date. Previous versions of these Terms are available on request.
17
Contact & Support
For any questions about these Terms, please contact us. We respond to all enquiries within 24 hours.
💬
Live Chat
Available 24/7. Fastest response for account questions, bonus queries, and general support.
📧
Support Email
For detailed queries, complaints, and account matters. Responses within 24 hours.
🏛️
Regulator
Malta Gaming Authority (MGA) — for unresolved complaints and licensing queries.
🌐 mga.org.mt
📜 Licence: MGA/B2C/145/2007
📜 Licence: MGA/B2C/145/2007
🎰 Gamble Responsibly — Gambling is entertainment. Only bet what you can afford to lose. For help with problem gambling contact Gambling Help NZ: 0800 654 655 (free, 24/7) or visit gamblinghelpline.co.nz.
18+
Licensed
·
MGA/B2C/145/2007
·
NZD
Licensed
·
MGA/B2C/145/2007
·
NZD
Zodiac Casino NZ · Terms & Conditions v4.2 · Effective 1 June 2025
Operated by Bayton Limited (C-41492) · MGA Licence MGA/B2C/145/2007 · Governed by Malta law
zodiac-casinonz.com ·
[email protected] ·
mga.org.mt
Operated by Bayton Limited (C-41492) · MGA Licence MGA/B2C/145/2007 · Governed by Malta law
zodiac-casinonz.com ·
[email protected] ·
mga.org.mt
